@bill Handles the Modern Payment. Caramel Builds the Customer Relationship.
@bill is a modern POS platform designed for today's restaurants — cloud-based, mobile-ready, and built for speed. Caramel connects to @bill's transaction data to build unified customer profiles, loyalty programmes, and WhatsApp campaigns that transform every fast, seamless payment into a lasting customer relationship.
What the @bill + Caramel Integration Makes Possible
@bill's strength is making payment processing fast, flexible, and modern — QR code ordering, cloud sync, and multi-device support that matches the pace of contemporary restaurant service. Caramel adds the customer relationship layer that @bill's transaction data enables. Every @bill payment flows into a unified customer profile, updates loyalty status automatically, and feeds the AI agent that launches WhatsApp follow-ups, win-back campaigns, and personalised promotions based on real purchasing behaviour. Modern payments become modern customer relationships.
Import @bill transaction data into unified Caramel customer profiles in real time
Accrue loyalty points and advance tier status from @bill payment confirmations
Launch WhatsApp and SMS campaigns based on real guest visit and spending patterns
Run AI-driven win-back campaigns for guests who have stopped returning
Segment guests by visit frequency, cover value, and time-of-day patterns from @bill data
Build a first-party guest database from the customers @bill's speed is already serving
Integration Features
Real-Time Transaction Sync to Guest Profiles
Every @bill payment — at the table, at the counter, via QR code — is matched to a Caramel customer profile and added to their transaction history in real time. The profile reflects the full picture of each guest's relationship with your restaurant.
Loyalty That Matches @bill's Speed
Caramel's loyalty engine reads @bill payment confirmations and accrues points, advances tiers, and triggers rewards at the same speed @bill processes the transaction. Loyalty happens automatically — no extra step for guests, no task for staff.
WhatsApp Follow-Ups After Every Service
After each @bill transaction, Caramel sends a personalised WhatsApp — a thank-you, a loyalty update, or a next-visit invitation — achieving the 95%+ open rates that email cannot reach. Fast payment, fast follow-up, fast relationship.
Segmentation From Real Transaction Behaviour
Caramel segments @bill guests by visit frequency, average spend, preferred ordering channel, and last transaction date — creating live segments that power campaigns reaching guests based on what they actually do.
AI Win-Back for Lapsed Guests
When a regular @bill guest's transaction frequency drops below their personal baseline, Caramel's AI detects the change and triggers a personalised win-back campaign — loyalty incentive, seasonal offer, or new menu introduction — before the guest moves to a competitor.
Digital Wallet Loyalty Linked to @bill
Apple Wallet and Google Wallet loyalty cards issued through Caramel update automatically with each @bill transaction. Guests carry their loyalty in their phone — always current, frictionless, matching @bill's modern experience.
How It Works Together
Turn Fast Payments Into Lasting Guest Relationships
A guest pays quickly via @bill's QR ordering at the table. Caramel creates their profile, sends a WhatsApp thank-you after the visit, and enrolls them in your loyalty programme. The next @bill transaction earns points — the relationship has moved from a fast payment to a deliberate loyalty connection.
Reward Guests Who Choose Your Restaurant Consistently
Caramel monitors @bill transaction frequency and automatically identifies guests who return regularly. They receive a personalised WhatsApp VIP message — exclusive access to a new menu, a loyalty tier upgrade, priority reservations — without anyone manually reviewing sales data.
Win Back Guests Who Stopped Ordering
A guest who used @bill's QR ordering every week has not transacted in four weeks. Caramel detects the lapse and triggers a personalised WhatsApp — a loyalty bonus, a new menu highlight — bringing back guests who the POS data alone would simply note as absent.
Cross-Channel Campaigns From @bill Transaction Behaviour
Caramel segments @bill guests by ordering channel — QR table ordering, counter ordering, takeout — and sends targeted WhatsApp campaigns relevant to each group. Takeout regulars receive a dine-in invitation; table regulars receive a new seasonal menu preview.
Review Campaigns That Build @bill Venue Reputation
Caramel sends WhatsApp review requests to @bill guests 24 hours after their transaction — when the experience is fresh and satisfaction is measurable. Authentic reviews from genuine guests build the reputation that drives discovery.
Instant Guest Intelligence Without Data Exports
Ask Caramel 'Which guests have used @bill's table ordering more than five times in the last 60 days?' and receive an instant answer — no data export from @bill, no manual calculation.
Why Connect @bill with Caramel
Modern Payments That Build Modern Customer Relationships
@bill's fast, flexible payment experience feeds a Caramel customer profile that gets richer with every transaction — visit patterns, loyalty status, channel preferences
Loyalty as Fast as @bill's Payment Processing
Points and tiers advance at the same speed @bill processes the payment — loyalty is seamless, invisible to staff, automatic for guests
WhatsApp Engagement That Matches the Modern Experience
Post-transaction WhatsApp messages complement @bill's digital-first approach — reaching guests on the channel they use most, immediately after their visit
Campaigns From Real Behaviour, Not Assumptions
@bill transaction patterns power targeted campaigns that reach the right guests at the right moment — no generic lists, no demographic guesswork
Win-Back Without Looking at Sales Reports
AI lapse detection triggers personalised re-engagement automatically — no team member needs to monitor @bill data to identify guests who have stopped returning
A Guest Database That Grows With Every @bill Transaction
Every @bill customer captured into Caramel is reachable directly — a first-party asset your restaurant owns, independent of any aggregator or platform
Make Every @bill Transaction the Foundation of a Lasting Guest Relationship
Connect @bill with Caramel and build the loyalty programme, WhatsApp campaigns, and guest intelligence that turn modern payments into modern customer relationships.
Talk to Our TeamGet Started Today
Connect @bill with Caramel and start optimizing your operations today
Your Questions About Taking Back Control
Stop Paying Commissions. Start Building Relationships.
Join forward-thinking businesses reclaiming their customer data from third-party platforms. Build direct connections, increase loyalty, and keep 100% of your revenue.
