WhatsApp & Telegram add ons

Add WhatsApp (€29/mo) and Telegram (€9/mo) to any plan — bundled on higher tiers. SMS is bring-your-own provider.

WhatsApp

€29 /mo · €290/yr
  • Included1,000 conversations / month
  • Overage€0.05 / extra conversation
  • Bundled fromGrowth

Telegram

€9 /mo · €90/yr
  • IncludedUnlimited messages
  • OverageNo overage
  • Bundled fromBusiness

SMS — bring your own provider

Connect your own Twilio or SignalWire account. Caramel doesn't resell SMS; your provider bills you directly.

WhatsApp vs Telegram

Feature WhatsApp Telegram
API costPer conversation (Meta)Free
Included volume1,000 conversations / monthUnlimited
Overage€0.05 / extra conversationNone
User reach2B+900M+
Template approvalRequired by MetaNot required
Best forHigh-intent 1:1 & lead repliesHigh-volume broadcasts

Messaging add-ons — questions

How is a WhatsApp conversation defined?

A conversation is a 24-hour messaging window — multiple messages within 24 hours count as one. WhatsApp uses Meta's conversation-based model and requires an approved Meta Business account.

What do I need to send on WhatsApp?

An approved Meta Business account, a verified number and pre-approved message templates. We guide you through setup. Telegram needs only a bot token.

Is Telegram really unlimited?

Yes — Telegram has no per-message API cost, so the €9/mo add-on covers unlimited messaging (subject to Telegram's rate limits).

Your Questions About Taking Back Control

Our AI agent works 24/7 without human intervention, automatically analyzing customer data, personalizing communications, and optimizing marketing campaigns. It reduces manual work by 90% while increasing customer engagement and revenue through intelligent automation.
Yes! Our AI agent seamlessly integrates with 50+ platforms including POS systems, CRM tools, e-commerce platforms, booking systems, and communication channels. We support industries from retail to healthcare to hospitality - your existing infrastructure becomes more intelligent.
Unlike traditional automation that follows rigid rules, our AI agent learns, adapts, and makes autonomous decisions. It predicts customer behavior, personalizes in real-time, and optimizes campaigns continuously - achieving 3-5x better results than rule-based systems.
Absolutely. Data security is paramount. The AI agent is fully GDPR, CCPA, and HIPAA compliant with enterprise-grade encryption. Your data remains your property, stored in secure, isolated environments. The AI processes data without storing sensitive information.
Our AI agent serves diverse B2C industries: Retail & E-commerce, CPG & Consumer Goods, Services & Professional, Pharmaceutical & Healthcare, Real Estate, Beauty & Wellness, and more. Each industry gets specialized AI training and industry-specific features.
Results begin within days. Setup takes 5 minutes, and the AI agent starts optimizing immediately. Most businesses see: 40% increase in repeat purchases within 30 days, 47% higher email open rates in week 1, and 2.5x customer lifetime value growth within 90 days.
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