Trivec POS Handles the Service. Caramel Builds the Guest Relationship.
Trivec POS delivers professional point-of-sale management trusted by Nordic restaurants and hospitality businesses. Caramel connects to Trivec's transaction data to build unified guest profiles, loyalty programmes, and WhatsApp campaigns — ensuring every service transaction generates value that outlasts the immediate bill.
What the Trivec POS + Caramel Integration Makes Possible
Trivec POS processes your restaurant's transactions with the reliability Nordic hospitality demands and generates detailed records of every service. Caramel takes those records and activates them as a customer engagement engine. Every Trivec transaction flows into a unified customer profile — enriching visit history, updating loyalty status, and feeding the AI agent that runs post-visit campaigns, win-back sequences, and targeted promotions automatically. The data your POS already generates starts building the guest relationships your restaurant needs to grow.
Import Trivec POS transaction data into unified Caramel customer profiles automatically
Trigger loyalty point accrual and tier progression from Trivec payment confirmations
Launch WhatsApp and SMS campaigns based on real guest visit frequency and spending
Run AI-driven win-back campaigns for guests who have stopped returning
Segment guests by visit patterns, cover value, and spending level from Trivec data
Build a first-party guest database your restaurant owns entirely
Integration Features
Transaction-to-Profile Sync at Every Service
Every Trivec POS transaction enriches a Caramel customer profile — visit history, spending level, preferred visit times, and loyalty status update with each bill. The customer view is always current without manual data management.
Loyalty Points From Trivec Payments
Caramel's loyalty engine reads Trivec payment confirmations to accrue points and advance tier status automatically. Every Trivec bill earns loyalty for the guest — no staff action, no missed rewards during busy service.
Post-Visit WhatsApp Campaigns
After each Trivec-recorded visit, Caramel sends a personalised WhatsApp — a thank-you, loyalty points update, or next-visit offer — at the moment guest satisfaction is highest. Open rates exceed 95%, making WhatsApp the most effective post-visit channel available.
Real-Time Customer Segmentation
Trivec transaction data powers live Caramel segments — frequent visitors, high-value guests, occasional visitors, lapsing regulars — that enable campaigns targeting exactly the right customers at the right moment.
Autonomous Win-Back for Lapsed Guests
When a regular Trivec POS guest's visit frequency drops below their personal baseline, Caramel triggers a personalised win-back campaign — loyalty incentive, seasonal promotion, or personalised WhatsApp — before the guest permanently moves elsewhere.
Digital Wallet Loyalty Cards
Apple Wallet and Google Wallet loyalty cards update automatically with each Trivec transaction — guests carry their loyalty programme in their phone, always current, no physical card management needed.
How It Works Together
From First Transaction to Enrolled Loyalty Member
A new guest settles their first Trivec POS bill. Caramel creates their profile, sends a WhatsApp welcome, enrolls them in your loyalty programme, and issues a digital wallet card. Their next visit earns points they can already see — the relationship is already building.
VIP Guest Recognition Without Manual Reporting
Caramel continuously analyses Trivec transaction history and automatically identifies high-value guests. They receive a personalised WhatsApp recognition — exclusive access, priority reservations, a personalised offer — without any team member manually reviewing sales data.
Win Back Guests Who Stopped Visiting
A regular whose Trivec data shows consistent visits has not appeared in six weeks. Caramel detects the lapse and sends a personalised WhatsApp with a loyalty bonus, followed by an SMS if there's no response — recovering guests before they permanently leave.
Seasonal and Event-Based Campaigns
Caramel segments Trivec guests by visit history and sends targeted WhatsApp invitations for seasonal menus, special events, or off-peak promotions — filling covers with guests who already know and trust the experience.
Occasion-Based Campaigns
Birthday and special occasion data from loyalty enrolment or Trivec records powers personalised WhatsApp campaigns — a complimentary course, a priority table — delivered weeks before the date and running automatically for every guest, every year.
Instant Answers to Guest Behaviour Questions
Ask Caramel 'Which guests visited more than five times last season but haven't been in this month?' and get an instant answer from Trivec transaction data — no report, no export, no manual analysis.
Why Connect Trivec POS with Caramel
Trivec POS Data That Works Beyond the Bill
Every transaction becomes part of a growing customer intelligence database — visit history, spending patterns, loyalty status — that makes each subsequent interaction more valuable
Loyalty That Runs With Every Trivec Payment
Points and tier progression happen automatically when Trivec records the transaction — loyalty is embedded in the service, not an extra layer staff need to manage
WhatsApp Campaigns That Get Read
Post-visit messages via WhatsApp at 95%+ open rates turn each Trivec bill into a relationship touchpoint that keeps guests engaged between visits
Win-Back That Requires No Manual Trigger
AI lapse detection runs continuously — recovering lapsed guests via personalised campaigns without anyone needing to review Trivec transaction history
Targeted Promotions From Real Visit Behaviour
Every campaign targets guests based on actual Trivec transaction patterns — not assumptions — producing higher conversion and reducing wasted marketing spend
A First-Party Guest Database That Compounds
Every guest captured from Trivec data is reachable directly via WhatsApp, SMS, and email — a customer asset that grows with every transaction and belongs to your restaurant
Turn Every Trivec POS Transaction Into a Guest Relationship That Lasts
Connect Trivec POS with Caramel and build the loyalty programme, WhatsApp campaigns, and guest intelligence that keep your restaurant full with customers who chose to return.
Talk to Our TeamGet Started Today
Connect Trivec POS with Caramel and start optimizing your operations today
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