Tactilpad Processes the Bill. Caramel Builds the Guest Relationship.
Tactilpad is a mobile-first POS solution for restaurants — designed for speed and flexibility at the point of service. Caramel connects to Tactilpad's transaction data to build unified guest profiles, loyalty programmes, and WhatsApp campaigns that turn every service record into a customer relationship your restaurant owns directly.
What the Tactilpad + Caramel Integration Makes Possible
Every Tactilpad transaction is more than a bill settled — it is a signal about a guest: how often they visit, what they spend, when they are likely to return. Without a CRM connected to this data, it stays in the POS. Caramel changes that by importing Tactilpad transaction data into unified customer profiles, powering a loyalty engine that rewards every visit automatically, and running autonomous campaigns — WhatsApp post-visit messages, win-back sequences, and targeted promotions — that turn POS data into lasting customer relationships.
Import Tactilpad transaction data into unified Caramel customer profiles automatically
Accrue loyalty points and advance tier status from Tactilpad payment confirmations
Launch WhatsApp and SMS campaigns based on real guest visit behaviour
Run AI-driven win-back campaigns for guests who have stopped returning
Segment guests by visit frequency, cover value, and spending patterns from Tactilpad data
Build a first-party guest database that belongs entirely to your restaurant
Integration Features
Automatic Transaction Sync to Guest Profiles
Every Tactilpad transaction is matched to a Caramel customer profile and added to their visit history automatically. The profile enriches with each service — visit frequency, average spend, and time-of-day patterns — giving you an always-current view of every guest relationship.
Loyalty Points Tied to Every Tactilpad Transaction
Caramel's loyalty engine reads Tactilpad payment confirmations to accrue points and advance tier status in real time. Guests earn loyalty automatically with every bill — no staff action required, no points missed during busy service.
Post-Visit WhatsApp Follow-Ups
After each Tactilpad-recorded visit, Caramel's AI agent sends a personalised WhatsApp — a thank-you, a loyalty points update, or a next-visit offer — at the moment of peak guest satisfaction. Open rates exceed 95%, making WhatsApp the most effective post-visit channel available.
Spend-Based Guest Segmentation
Caramel segments your Tactilpad guest base by visit frequency, cover value, and last visit date — creating live segments that power targeted campaigns reaching the guests most likely to respond.
AI Win-Back for Lapsed Guests
When a regular Tactilpad guest stops appearing, Caramel's AI detects the lapse and triggers a personalised win-back campaign — a loyalty incentive, a seasonal offer, or a personalised WhatsApp — before the guest permanently chooses a competitor.
Digital Wallet Cards Linked to Tactilpad History
Apple Wallet and Google Wallet loyalty cards issued through Caramel display balances that update automatically with each Tactilpad transaction. Guests carry their loyalty in their phone — always current, no physical card required.
How It Works Together
Build a Loyalty Programme From the First Tactilpad Transaction
A new guest pays their first bill through Tactilpad. Caramel creates their profile, sends a WhatsApp welcome after the visit, enrolls them in your loyalty programme, and delivers their digital wallet card. The second visit earns points they can already see — making return a deliberate choice.
Reward Your Best Guests Automatically
Caramel analyses Tactilpad transaction history and identifies your top-spending guests. They receive a personalised WhatsApp from your restaurant — a VIP tier recognition, an exclusive event invitation — without any team member manually reviewing transaction reports.
Win Back Guests Who Stopped Coming In
A regular guest whose Tactilpad data shows consistent visits has not appeared in five weeks. Caramel triggers a personalised WhatsApp with a loyalty bonus, follows up via SMS if there's no response, and recovers guests who would otherwise quietly drift to a competitor.
Fill Slow Periods With Targeted Invitations
Caramel segments Tactilpad guests who typically visit at peak times and sends targeted WhatsApp invitations for mid-week specials. Slow covers fill with guests who already trust the experience — without discounting or aggregator promotions.
Occasion Campaigns From Guest Visit Patterns
Birthday and special occasion data captured via Tactilpad or loyalty enrolment powers personalised WhatsApp campaigns — a complimentary course, a priority table — that make the restaurant the obvious choice for every future milestone.
Natural Language Questions About Your Guest Base
Ask Caramel 'Which guests visited more than four times last quarter but not in the last 30 days?' and get an instant answer — no Tactilpad data export, no spreadsheet, no manual calculation.
Why Connect Tactilpad with Caramel
Every Tactilpad Transaction Builds a Guest Profile
Visit frequency, spend, and behaviour from transaction data feed a growing customer database that compounds in value with every service
Loyalty That Runs Automatically With Each Bill
Points and tiers advance at the moment Tactilpad records the payment — no manual work, no reconciliation, no missed loyalty events
WhatsApp Follow-Ups That Get Read
Post-visit messages via WhatsApp achieve 95%+ open rates — turning each Tactilpad transaction into a relationship touchpoint that email cannot replicate
Win-Back That Prevents Permanent Guest Loss
AI lapse detection and automated re-engagement campaigns recover guests before they permanently move to a competitor
Campaigns Targeted by Real Spending Data
Promotions reach the guests most likely to respond — segmented by actual Tactilpad behaviour, not assumptions or generic lists
A Guest Database That Belongs to Your Restaurant
Every guest captured into Caramel is reachable directly via WhatsApp, SMS, and email — owned by your restaurant, independent of any platform
Make Every Tactilpad Transaction the Start of a Lasting Guest Relationship
Connect Tactilpad with Caramel and build the loyalty programme, WhatsApp campaigns, and guest intelligence that keep guests coming back on your terms.
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