Restomax Manages the Full Operation. Caramel Builds the Guest Relationship.
Restomax provides comprehensive restaurant management — point-of-sale, reservations, and operational reporting unified in one system. Caramel connects to Restomax's transaction and booking data to build unified guest profiles, loyalty programmes, and WhatsApp campaigns that turn every dining interaction into a customer relationship your restaurant owns directly.
What the Restomax + Caramel Integration Makes Possible
Restomax captures more guest data than most POS systems — every transaction, every reservation, and every service record flows through one platform. Caramel connects to this rich operational data and activates it as a customer engagement engine. Transaction data builds loyalty status. Reservation history informs occasion-based campaigns. The full Restomax guest picture powers WhatsApp follow-ups, win-back sequences, and targeted promotions that run autonomously — turning comprehensive operational management into comprehensive customer relationship management.
Import Restomax transaction and reservation data into unified Caramel customer profiles
Trigger loyalty point accrual and tier progression from Restomax payment records
Launch WhatsApp and SMS campaigns based on real guest visit and dining behaviour
Run AI-driven win-back campaigns for guests who have stopped returning
Segment guests using both transaction history and reservation patterns from Restomax
Build a first-party guest database your restaurant owns entirely
Integration Features
Unified Guest Profile From Full Restomax Data
Every Restomax transaction and reservation enriches a Caramel customer profile — visit history, spending level, booking frequency, preferred dining times, and loyalty status update with each interaction. The guest view is richer than transaction data alone.
Loyalty Points From Restomax Payments
Caramel's loyalty engine reads Restomax payment confirmations to accrue points and advance tier status automatically. Every bill earns loyalty for the guest — no staff action, no missed rewards, consistent across all your service formats.
Post-Visit WhatsApp Campaigns
After each Restomax-recorded visit, Caramel sends a personalised WhatsApp — a thank-you, loyalty points update, or next-visit offer — at the moment guest satisfaction is highest. Open rates exceed 95%, making WhatsApp the most effective post-dining channel available.
Reservation-Informed Guest Segmentation
Restomax reservation data tells Caramel how guests book — lead time, party size, booking frequency, occasion notes — enabling campaigns that speak to how guests actually plan their dining, not just what they spent.
Autonomous Win-Back for Lapsed Guests
When a regular Restomax guest's visit frequency drops below their personal baseline, Caramel triggers a personalised win-back campaign — loyalty incentive, seasonal promotion, or table reservation invitation — before the guest permanently moves elsewhere.
Digital Wallet Loyalty Cards
Apple Wallet and Google Wallet loyalty cards update automatically with each Restomax transaction — guests carry their loyalty programme in their phone, always current, no physical card management needed.
How It Works Together
From First Reservation to Enrolled Loyalty Member
A guest makes their first reservation through Restomax, dines, and pays. Caramel creates their unified profile from both the booking and transaction records, sends a WhatsApp welcome, enrolls them in your loyalty programme, and issues a digital wallet card — the relationship begins the moment they book.
Special Occasion Campaign From Reservation Notes
Restomax reservation records include occasion notes — birthdays, anniversaries, celebrations. Caramel uses this data to send personalised WhatsApp messages weeks before each occasion every year, offering a priority table, a complimentary course, or a loyalty bonus — making your restaurant the obvious choice for every milestone.
VIP Guest Recognition Without Manual Reporting
Caramel continuously analyses Restomax transaction and reservation history and automatically identifies high-value guests. They receive a personalised WhatsApp recognition — exclusive access, priority reservations, a personalised offer — without any team member manually reviewing operational data.
Win Back Guests Who Stopped Reserving
A regular whose Restomax data shows consistent bookings has not reserved in six weeks. Caramel detects the lapse and sends a personalised WhatsApp with a loyalty bonus and a direct booking invitation — recovering guests before they permanently choose a competitor.
Fill Slow Periods With Targeted Table Invitations
Caramel segments Restomax guests by visit day and time patterns and sends targeted WhatsApp invitations for mid-week events or off-peak promotions — filling slow covers with guests who already know and trust the experience.
Instant Answers to Guest Behaviour Questions
Ask Caramel 'Which guests reserved more than five times last season but haven't booked in this month?' and get an instant answer from Restomax's combined transaction and reservation data — no report, no export, no manual analysis.
Why Connect Restomax with Caramel
Restomax's Complete Data Picture Powers Richer Guest Profiles
Transaction data combined with reservation history creates a more complete guest picture — spending patterns, booking behaviour, occasion history — that makes every campaign more relevant
Loyalty That Runs With Every Restomax Transaction
Points and tier progression happen automatically when Restomax records the payment — loyalty is embedded in the service, not an extra layer staff need to manage
WhatsApp Campaigns That Get Read
Post-visit messages via WhatsApp at 95%+ open rates turn each Restomax interaction into a relationship touchpoint that keeps guests engaged between visits
Occasion Campaigns Without Manual Tracking
Reservation data from Restomax feeds automated birthday and occasion campaigns — running every year, for every guest, without anyone manually reviewing booking notes
Win-Back That Requires No Manual Trigger
AI lapse detection runs continuously — recovering lapsed guests via personalised campaigns without anyone needing to review Restomax transaction or reservation history
A First-Party Guest Database That Compounds
Every guest captured from Restomax data is reachable directly via WhatsApp, SMS, and email — a customer asset that grows with every interaction and belongs to your restaurant
Turn Every Restomax Interaction Into a Guest Relationship That Lasts
Connect Restomax with Caramel and build the loyalty programme, WhatsApp campaigns, and guest intelligence that make your full restaurant management data work beyond operations.
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