Tiller Processes the Transaction. Caramel Builds the Customer Relationship.
Tiller is one of France's most widely adopted restaurant POS systems. Caramel connects to Tiller's transaction data to build unified customer profiles, run loyalty programmes, and launch WhatsApp campaigns that turn every covered guest into a customer your restaurant knows — and can reach directly.
What the Tiller + Caramel Integration Makes Possible
Every Tiller transaction tells you something valuable: who came in, what they ordered, how much they spent, and how often they return. Without a CRM connected to this data, these signals live in your POS and go no further. Caramel changes that. By connecting to Tiller, Caramel imports transaction data into unified customer profiles — building a picture of each guest's visit frequency, spending level, menu preferences, and loyalty status. This profile powers autonomous campaigns: WhatsApp post-visit messages, loyalty tier progressions, win-back sequences for guests who have lapsed, and seasonal promotions targeted to the guests most likely to respond. Your Tiller data starts working for you beyond the point of sale.
Import Tiller transaction data automatically into unified Caramel customer profiles
Trigger loyalty point accrual and tier progression from Tiller payment confirmations
Launch WhatsApp and SMS campaigns based on real guest spending and visit behaviour
Run AI-driven win-back sequences for guests who have stopped returning
Segment guests by visit frequency, average spend, and menu preferences from Tiller data
Build a first-party customer database that belongs entirely to your restaurant
Integration Features
Automatic Transaction-to-Profile Sync
Every Tiller transaction is matched to a Caramel customer profile and added to their visit history. First-time guest or tenth-time regular — the profile updates in real time with each service, giving you a continuously enriched view of every customer relationship.
Loyalty Points and Tier Progression at the POS
Caramel reads Tiller payment confirmations to accrue loyalty points and advance tier status automatically. A guest crosses into Gold tier the moment their cumulative spend reaches the defined level — no manual updates, no spreadsheets, no end-of-month reconciliation.
Post-Visit WhatsApp and SMS Campaigns
After a guest visits, Caramel's AI agent sends a personalised WhatsApp message — a thank-you, a review invitation, or a next-visit loyalty offer — via the highest-engagement channel available. For French guests, that is typically WhatsApp, with open rates exceeding 95%.
Spend-Based Customer Segmentation
Caramel segments your Tiller guest base by visit frequency, average cover value, last visit date, and menu behaviour. These dynamic segments power targeted campaigns — a special invitation for your top-spending regulars, a win-back for guests who were visiting weekly and then stopped.
AI-Driven Win-Back for Lapsed Guests
When a guest who previously visited regularly through Tiller data stops appearing, Caramel's AI detects the lapse relative to their personal visit baseline and triggers a personalised win-back sequence — progressively compelling across WhatsApp, SMS, and email — before they become permanently lost.
Digital Wallet Cards Linked to Tiller Transaction History
Caramel's loyalty wallet cards (Apple Wallet, Google Wallet) display loyalty points and tier status that update automatically with each Tiller transaction. Guests carry their loyalty card in their phone — visible, always current, and requiring no physical card management.
How It Works Together
Turn the First Tiller Transaction Into a Loyalty Relationship
A new guest pays their first bill through Tiller. Caramel creates their profile, sends a WhatsApp welcome after the visit, enrolls them in your loyalty programme, and delivers their digital wallet card. The next visit earns points they can already see — making return a more deliberate choice than chance.
Reward Your Best Guests Automatically
Tiller data shows your top 10% of guests by annual spend. Caramel automatically identifies this group, sends personalised WhatsApp invitations to exclusive events, and maintains the VIP relationship without any team member manually reviewing transaction reports.
Win Back Guests Who Have Stopped Coming In
A regular who visited every two weeks through Tiller data hasn't been seen in six weeks. Caramel detects the gap, sends a personalised WhatsApp with a loyalty points incentive, follows up via SMS if there's no response, and recovers a significant share of lapsed guests before they become permanent losses.
Fill Slow Periods With Targeted Campaign Invitations
Caramel segments Tiller guests who typically book midweek and sends a targeted WhatsApp campaign for a Tuesday evening wine dinner or a Wednesday lunch special. Slow covers fill with guests who already trust the experience — without requiring last-minute discounting or aggregator promotions.
Occasion Campaigns That Create Memorable Moments
Birthday and anniversary data captured during Tiller transactions powers personalised WhatsApp campaigns three weeks before the occasion — a complimentary course, a priority table, or an exclusive experience that makes the restaurant the obvious choice for every future milestone.
Analytics From Plain-Language Questions
Ask Caramel 'Which guests have visited more than five times this year but not in the last 45 days?' or 'What's the average cover value for guests who joined our loyalty programme?' and get an instant answer — no Tiller data export, no spreadsheet, no manual calculation.
Why Connect Tiller with Caramel
Every Tiller Transaction Builds a Customer Profile
Visit frequency, spend levels, and menu behaviour from Tiller data feed a living customer database that gets more valuable with every service
Loyalty That Updates Automatically With the Bill
Points accrue and tiers advance at the moment Tiller records the transaction — no manual work, no reconciliation, no missed loyalty events
WhatsApp Follow-Ups That Guests Actually Read
Post-visit messages via WhatsApp achieve 95%+ open rates — turning every Tiller transaction into a potential loyalty touchpoint that email cannot match
Win-Back Campaigns Before Guests Are Permanently Lost
AI-driven lapse detection and automatic re-engagement sequences recover guests who would simply drift to a competitor in the absence of a proactive retention system
Targeted Campaigns From Real Spending Data
Promotions reach the guests most likely to respond — segmented by actual Tiller transaction behaviour, not assumptions or generic lists
A Customer Database That Belongs to Your Restaurant
Every guest captured into Caramel is reachable directly via WhatsApp, SMS, and email — owned by your restaurant, independent of any platform or aggregator
Make Every Tiller Transaction the Beginning of a Customer Relationship
Connect Tiller with Caramel and turn your restaurant's transaction data into loyalty programmes, WhatsApp campaigns, and direct customer relationships that keep guests coming back.
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